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XML ServiceRequest Error Message When Accepting ICSRs with Smiley Character (Doc ID 2715129.1)

Last updated on DECEMBER 07, 2020

Applies to:

Oracle Argus Safety - Version 8.2.1 and later
Oracle Argus Safety Japan - Version 8.2.1 and later
Information in this document applies to any platform.


User tried to accept an ICSR that contains a smiley character (\3DD8\42DE; Unicode SLIGHTLY SMILING FACE).

After selecting "accept ICSR" the user received the error message "XML ServiceRequest failed" and case was not accepted.

The cmn_error_log did not log an error. The esm_owner.error_log just shows the normal Warning Report records.

ERROR MESSAGES: "XML ServiceRequest failed"


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