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Unable To Create Replacement Invoice Using IP After Reversing A Payment (Doc ID 2715151.1)

Last updated on SEPTEMBER 30, 2020

Applies to:

Oracle Health Insurance Enterprise Policy Administration - Version 3.20.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 3.20.1.0.0 version, Processing

ACTUAL BEHAVIOR
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Need to be able to support the following scenario:

- a payment is registered, processed and applied when the direct debit instruction is created based on the assumption that the direct debit will be successful (setting date paid to to end of period)
- a negative payment is registered, processed, and applied (resetting date paid to back to day before start of period) when notification from the bank is received that the direct debit failed
- a new invoice is generated 'on demand' to determine the amount to pay for the period (based on the new expected payment date)

The problem is that in this context no invoice is generated

Cause

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In this Document
Symptoms
Cause
Solution
References


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