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SP - CCB Search With Premise ID Not Working In C2M (Doc ID 2716209.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

SP - Service Point

CCB - Oracle Utilities Customer Care and Billing

C2M - Customer to Meter

MDM - Oracle Utilities Meter Data Management

On : 2.7.0.3.0 version, Framework

ACTUAL BEHAVIOR
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SP - CCB search with Premise ID not working in C2M

There is a requirement of SP - CCB search in C2M. The base navigation option spSearchAlt2 to CI_CONTEXTPREMISE is installed. The navigation is not working with the premise ID search and it is working when the user provides CCB SP ID.

EXPECTED BEHAVIOR
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The functionality should be the same regardless of the method of searching.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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