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Need Ability to Reject a Payment Request from the Deferred Distribution Status (Doc ID 2716469.1)

Last updated on OCTOBER 12, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.6.0.1.0, Need ability to Reject a Payment Request from the Deferred Distribution status.

ACTUAL BEHAVIOR
----------------------------
In case the Payment Transfer Request is stuck in the Deferred Distribution status, there is no way for business users to work the Request.
A request can be stuck in Deferred Distribution due to various reasons/validation/error during distribution.

Currently, business users have to request IT to run reports and then update the request from backend. Creating an unnecessary dependency bottleneck in the payment application process.

EXPECTED BEHAVIOR
---------------------------------
User expects to be able to at least Reject it or move it back to Draft (if possible) to recreate the request. Ideally the Discard button should be visible and after clicking it, the request should
move to discarded status. This should be applicable to both Payment request, Payment transfer request.

STEPS
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1. Create a basic setup of Payment Request ( Person, Account, Contract, Billable Charge, Bill).
2. Now Manually distribute the payment request such that the request moves into deferred distribution status.


BUSINESS IMPACT
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The issue has the following business impact:
There is very high volume of payments that go through this process and we need to update the lifecycle to improve the user experience. This will impact the BO processing after deferred distribution.

Cause

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In this Document
Symptoms
Cause
Solution
References


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