My Oracle Support Banner

Error When Creating Bill Online And Through Batch For Existing Cutomers in ORMB V2.9 (Doc ID 2716470.1)

Last updated on OCTOBER 12, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.9.0.0.0 against FW v4.4, Error when creating bill online and through batch for existing customers.

When trying to create bill through Account context -> Bill -> Add for existing customers, we are getting below error.
This happens even though the address entries are already existing in the below tables:
CI_PER
CI_CI_PER_ADDR_OVRD (account override address)

ERROR
-----------------------
".....Address information on the bill routing for Person 2509961393 on Bill 638348008476 is insufficient...."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Upgrade to RMB 2.9
2. Run Billing

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.