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When Adding or Getting Attachment In Web Client Getting Error "Your Preferred File Manager is not accessible. Please contact the system administrator" "<Security> and <BEA-090154> <Identity certificate has expired" in Agile Application Server Log (Doc ID 2716728.1)

Last updated on DECEMBER 16, 2023

Applies to:

Oracle Agile Product Collaboration - Version 9.3.4.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to upload or get files in Agile Web Client the following error occurs in Web Client.

ERROR

Your Preferred File Manager is not accessible. Please contact the system administrator.

 

The below error is observed in the application server log file which is located under [Agile home]\agileDomain\servers\[agile_xxx]\logs\stdout.log 


STEPS

  1. Login to Web Client
  2. Open object > Attachments tab
  3. Click 'Add' or 'Get' file

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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