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PDT - Increase Person Contact - Start/Stop Contact Mapping Collection Limit (Doc ID 2716909.1)

Last updated on OCTOBER 05, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 to 2.6.0.1.0 [Release 2.6]
Information in this document applies to any platform.

Symptoms

On :CCB 2.6.0.1.0 version, CI - Customer Information

Increase Person Contact - Start/Stop Contact Mapping Collection Limit

This is a request to have the Person Contact – Start/Stop Contact Mapping limit increased to more than 200. Patch 29217980 is already installed in the environment but 200 is too small since it is common for customers to have multiple Person Contacts and Accounts and do multiple Starts / Stops at the same time (for each Account).

If the PER_DATA_AREA allows 99,999 characters and one entire Person Contact – Start/Stop Contact Mapping node is 167 characters, the size limit should be somewhere above 500 (this is assuming that only Person Contact – Start/Stop Contact Mappings will be populated in the PER_DATA_AREA).
 

ERROR
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Maximum no of entries in the Person Contact - Start/Stop Contact Override mapping collection exceeded.



STEPS
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The issue can be reproduced at will with the following steps:
1. Start/Stop Contact Mapping limit increased to more than 200



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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