My Oracle Support Banner

Service Issue Monitor Created Despite Device Events Not Reaching Configured Number Of Occurrences (Doc ID 2716965.1)

Last updated on OCTOBER 11, 2022

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.7.0.1.0 and later
Oracle Utilities Meter Data Management - Version 2.3.0.0.0 to 2.3.0.2.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information. Please use proper values to your business.**
**Disclaimer:** This KM article may include the following abbreviations:

MDM - Oracle Utilities Meter Data Management
C2M - Oracle Utilities Customer To Meter and Advanced Meter Solutions
SIM - Service Issue Monitor

 

On : C2M 2.7.0.1.0 ,MDM 2.3.0.0.0 version

ACTUAL BEHAVIOR
---------------
Service task type configured to create SIM after 4 occurrences, but SIM is created on second device event. This is because there are 2 device configurations on the same device that is(was) installed on the SP in question. SIMEvaluationHelper incorrectly returns 4 device events (2 duplicate sets), thus reaching the number of occurrences and triggering SIM.

EXPECTED BEHAVIOR
-----------------------
If there are 2 device events on the device, and the service task type is configured to trigger SIM on 4th occurrence, then system should discard the service task on 2nd device event even if the device has multiple device configurations that is (were) installed on the same SP.

Changes

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.