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SAML SSO Login Page Goes On Infinite Loop Even After 9.3.6 RUP12 Applied When Custom Logo Is Used In Web Client (Doc ID 2717559.1)

Last updated on OCTOBER 24, 2023

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

After configuring Single Sign-on (SSO) with SAML 2.0 Identity Provider (IDP) and tried to login, but Web Client goes on infinite loop and go back and forth between Agile URL and IDP URL some times. Applied 9.3.6 RUP12 by referring to Note:2647230.1 but the issue is still there.


The issue can be reproduced at will with the following steps:

  1. In the SAML SSO configured environment, log in to the Web Client.
  2. Go to Tools and Settings > Administration > Visual Themes.
  3. Change the Branding Logo to another one, then click the Apply button.
  4. Log out, then log in again.
  5. The browser is redirected back and forth between below the Agile URL and the IDP URL.


Changes

Configured Single Sign-on (SSO) with SAML 2.0 Identity Provider and applied 9.3.6 RUP12.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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