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pin_ctl: service <eai_js> is NOT running (Doc ID 2717621.1)

Last updated on OCTOBER 12, 2020

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.23.0 and later
Information in this document applies to any platform.

Goal

After completed the installation of Billing and Revenue Management (BRM) 7.5 Patch Set 23, when trying to start BRM processes with pin_ctl command, the eai_js is the only one that did not start.

[rmsuser:/opt/SP/rms/rmsuser/opt/portal/7.5/setup/scripts]$ pin_ctl status all
pin_ctl: service <dm_oracle> [19465] is running
pin_ctl: service <dm_eai> [19555] is running
pin_ctl: service <dm_ifw_sync> [19580] is running
pin_ctl: service <dm_aq> [19635] is running
pin_ctl: service [19689] is running
pin_ctl: service <eai_js> is NOT running
pin_ctl: service <rel_daemon> [19968] is running
[rmsuser:/opt/SP/rms/rmsuser/opt/portal/7.5/setup/scripts]$ pin_ctl start eai_js
service <eai_js> [20896] started at Thu Sep 24 16:05:25 2020
[rmsuser:/opt/SP/rms/rmsuser/opt/portal/7.5/setup/scripts]$ pin_ctl status eai_js
pin_ctl: service <eai_js> is NOT running


Errors in eai_js.log:

at com.portal.js.JSFrameWork.(Unknown Source)
at com.portal.js.JSMain.main(Unknown Source)
started JS at...
Tue Sep 29 10:36:13 CEST 2020
JSMain.main: EBufException: ERR_NO_SOCKET 94 ERR_NO_SOCKET
com.portal.js.JSFrameWork:0: ErrBuf Fields:
Error=ERR_NO_SOCKET Loc=Unknown Location
Field=UnknownField0 Rec=0 reserved=0
Facility=0 MessageID=0 Time=10:36 AM Version=0 Reserved2=0
Args=
Nested Error:

at com.portal.js.JSFrameWork.(Unknown Source)
at com.portal.js.JSMain.main(Unknown Source)

How to solve this problem?

Solution

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In this Document
Goal
Solution
References


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