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Notifications From Agile Intermittently Fails With STDOUT Errors (Doc ID 2718500.1)

Last updated on OCTOBER 27, 2020

Applies to:

Oracle Agile PLM Framework - Version 9.3.5.0 and later
Information in this document applies to any platform.

Symptoms

Email notifications are failing intermittently.

Following debug info in the log:

<2020-09-01 14:25:35,646> <SendEmailListener:ERROR>  <Email Notification Subsystem> Exception while sending email. Reason : Email send failed. Email details :
Subject: <************************>
Recipients: [**********************]
Actual Exception : Could not connect to SMTP host: **********.net, port: 25, response: 421
java.lang.Exception: Email send failed. Email details :
Subject: <*************************>
Recipients: [*******************************]
Actual Exception : Could not connect to SMTP host: ****************.net, port: 25, response: 421
at com.agile.common.server.notification.SendEmail.send(SendEmail.java:307)
at com.agile.common.server.notification.SendEmailListener.onMessage(SendEmailListener.java:43)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:451)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:375)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:310)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4855)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4529)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3976)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:120)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5375)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:548)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)
DEBUG SMTP: use8bit false
MAIL FROM:<*************>
<2020-09-01 14:25:35,646> <SendEmailListener:ERROR>  <Email Notification Subsystem> Exception while sending email. Reason : Email send failed. Email details :
Subject: <**********************>
Recipients: [*********************]
Actual Exception : Could not connect to SMTP host: ******************, port: 25, response: 421
java.lang.Exception: Email send failed. Email details :
Subject: <*******************>
Recipients: [**************************
Actual Exception : Could not connect to SMTP host: ****************.net, port: 25, response: 421
at com.agile.common.server.notification.SendEmail.send(SendEmail.java:307)
at com.agile.common.server.notification.SendEmailListener.onMessage(SendEmailListener.java:43)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:451)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:375)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:310)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4855)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4529)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3976)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:120)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5375)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:548)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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