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Notifications From Agile Intermittently Fails With Errors "<SendEmailListener:ERROR> <Email Notification Subsystem> Exception while sending email. Reason : Email send failed. Email details : ..." (Doc ID 2718500.1)

Last updated on AUGUST 30, 2023

Applies to:

Oracle Agile PLM Framework - Version 9.3.5.0 and later
Information in this document applies to any platform.

Symptoms

Email notifications are failing intermittently. Users do not get notification in their inboxes.

Following debug info in the log:

<2020-09-01 14:25:35,646> <SendEmailListener:ERROR>  <Email Notification Subsystem> Exception while sending email. Reason : Email send failed. Email details :
Subject: <************************>
Recipients: [**********************]
Actual Exception : Could not connect to SMTP host: **********.net, port: 25, response: 421
java.lang.Exception: Email send failed. Email details :
Subject: <*************************>
Recipients: [*******************************]
Actual Exception : Could not connect to SMTP host: ****************.net, port: 25, response: 421
at com.agile.common.server.notification.SendEmail.send(SendEmail.java:307)
at com.agile.common.server.notification.SendEmailListener.onMessage(SendEmailListener.java:43)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:451)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:375)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:310)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4855)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4529)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3976)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:120)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5375)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:548)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)
DEBUG SMTP: use8bit false
MAIL FROM:<*************>
<2020-09-01 14:25:35,646> <SendEmailListener:ERROR>  <Email Notification Subsystem> Exception while sending email. Reason : Email send failed. Email details :
Subject: <**********************>
Recipients: [*********************]
Actual Exception : Could not connect to SMTP host: ******************, port: 25, response: 421
java.lang.Exception: Email send failed. Email details :
Subject: <*******************>
Recipients: [**************************
Actual Exception : Could not connect to SMTP host: ****************.net, port: 25, response: 421
at com.agile.common.server.notification.SendEmail.send(SendEmail.java:307)
at com.agile.common.server.notification.SendEmailListener.onMessage(SendEmailListener.java:43)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:451)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:375)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:310)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4855)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4529)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3976)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:120)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5375)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:548)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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