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P6 Web Resource Assignments Not Loading, Loading Slowly, or Displaying "Unable to Load Data. An Unknown error has occurred" or "Page Unresponsive" (Doc ID 2719222.1)

Last updated on NOVEMBER 03, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.12 and later
Primavera P6 Enterprise Project Portfolio Management - Version 18.8.17.0 and later
Information in this document applies to any platform.

Symptoms

The Resource Assignments page in P6 Web is either not loading at all, loading very slowly (poor performance), or is throwing the errors such as:

Note: This issue may also occur when adding a new filter in "Manage Filters" window in Resource -> Assignments page, the "Manage Filters" page hangs and gets a "Page Unresponsiveness" message.

Steps to Reproduce

  1. Open P6 Web and open a project
  2. Go to Resources Assignments
  3. Resource assignments load slowly, fail to load, or display errors such as "Unable to Load Data. An Unknown error has occurred", "Page Unresponsive", "Page Unresponsiveness"

Cause

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In this Document
Symptoms
Cause
Solution
References


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