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op_subscription_cancel_product Fails for Inactive Products (Doc ID 2719902.1)

Last updated on JUNE 03, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Symptoms

While running pin_bill_accts as part of pin_bill_day job, for Products which are becoming inactive in that bill cycle, the following error can be seen in cm.pinlog.



STEPS TO REPRODUCE:
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an account like this:
    - activation date: Sep-16
    - product purchase date: Sep-24
    - product end date: Nov-24
2. Customer is on DOM 16;
3. Set the Billing and Revenue Management (BRM) date to Dec-16 by using pin_virtual time tool (next Bill Cycle after Product has expired);
4. Run billing;
5. Check the cm.pinlog for above error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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