View Invoice in Billing Care Error After Upgrade BRM12 from PS2 to PS3 (Doc ID 2720116.1)

Last updated on JULY 06, 2022

Applies to:

Symptoms

On: Billing and Revenue Management (BRM) Version 12.0.0.3.0, Billing Care

When one user was attempting to view Invoices in Billing Care after upgrade from BRM 12 Patch Set (PS) 2 to PS 3, the following error occurred:

ERROR
-----------------------
Error 401--Unauthorized
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.4.2 401 Unauthorized
The request requires user authentication. The response MUST include a WWW-Authenticate header field (section 14.46) containing a challenge applicable to the requested resource. The client MAY repeat the request with a suitable Authorization header field (section 14.8). If the request already included Authorization credentials, then the 401 response indicates that authorization has been refused for those credentials. If the 401 response contains the same challenge as the prior response, and the user agent has already attempted authentication at least once, then the user SHOULD be presented the entity that was given in the response, since that entity MAY include relevant diagnostic information. HTTP access authentication is explained in section 11.
[Fatal Error] PublicReportService_v11:2:2: The markup in the document following the root element must be well-formed.

The server error log shows the following error:
ERROR: 'The markup in the document following the root element must be well-formed.'
Aug 17, 2020 11:06:12 AM com.oracle.webservices.impl.wsm.WSMPolicyHelperImpl unregisterPolicySetListener
INFO: Policy subject is not registered.

Cause

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