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Unable To Load Prepay Biller Task In C2M V2.7.0.3 (Doc ID 2720252.1)

Last updated on NOVEMBER 01, 2020

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.7.0.3.0 to 2.7.0.3.0 [Release 2.7]
Information in this document applies to any platform.

Symptoms

On :C2M 2.7.0.3.0 version, SP Maintenance

Unable to Load Prepay Biller Task.

ERROR:
--------

USER01 - 470086-410-1 2020-09-06 02:12:09,795 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (AdvancedLogger) Expected BusinessServiceLogData Not found on the Stack hence looping through the objects of the Stack to retreive the object
USER01 - 470086-410-1 2020-09-06 02:12:09,795 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (AdvancedLogger) Popping Invalid Object from the Stack
USER01 - 470086-410-1 2020-09-06 02:12:09,804 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (AdvancedLogger) Expected Object ==> com.splwg.base.api.logging.data.BusinessServiceLogData but found ==> C1-PPBINFO Description === > null
USER01 - 470086-410-1 2020-09-06 02:12:09,804 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (AdvancedLogger) Expected Object ==> com.splwg.base.api.logging.data.BusinessServiceLogData but found ==> C1-PrepayBillerTask Description === > Prepay Biller Task
USER01 - 470086-410-1 2020-09-06 02:12:09,901 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (AdvancedLogger) Expected Object ==> com.splwg.base.api.logging.data.BusinessServiceLogData found on the stack hence returning
USER01 - 470086-410-1 2020-09-06 02:12:10,079 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (AppLog) Performing page:read of BusinessService F1-GetFieldLabel' (service='F1FLDDESCR'), with input request


STEPS:
---------
1. Goto any existing Prepay application
2. From home page, select Account id and then select Service Agreement --> Search
3. Error will be shown as attached screenshot.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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