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Postponed Activities Moved To End Of Crew Shift Not Allowing Earlier FAs To Be Accessed On The CDI (Doc ID 2720842.1)

Last updated on JUNE 30, 2021

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.3.0 to 2.3.0.3.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Postponed Activities Moved to End of Crew Shift Not Allowing Earlier Field Activity (FAs) to be Accessed on the CDI.

If a crew postpones an activity to the end of their shift, the dispatcher is unable to access the previous activities using the CDI Gantt.

There is CDI functionality that puts a line through FAs showing travel time when an FA is postponed..  Once the postponed FA is moved to the end of the shift, you can no longer right-click and view activity details. You also cannot hover over the earlier FAs to see information about those FAs.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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