My Oracle Support Banner

Postponed Activities Moved To End Of Crew Shift Not Allowing Earlier FAs To Be Accessed On The CDI (Doc ID 2720842.1)

Last updated on OCTOBER 21, 2020

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.3.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Postponed Activities Moved to End of Crew Shift Not Allowing Earlier Field Activity (FAs) to be Accessed on the CDI.

If a crew postpones an activity to the end of their shift, the dispatcher is unable to access the previous activities using the CDI Gantt.

When saying the dispatcher cannot access previous activities, I mean that once the postponed FA is moved to the end of the shift, you can no longer right-click and view activity details. You also cannot hover over the earlier FAs to see information about those FAs.


 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.