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Error 'Number of current users exceeds License' When Attempting to Add a User in OPPM (Doc ID 2721208.1)

Last updated on MARCH 16, 2021

Applies to:

Primavera Portfolio Management - Version to 19.0 [Release 16.1 to 19.0]
Information in this document applies to any platform.


when attempting to add new OPPM user, the following error occurs in the prosight.log log file.

Could not add new user
ProSight.Portfolios.Infrastructure.Exceptions.psLicenseException: Illegal operation: Number of current users exceeds License
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psUserObj.checkLicenseCountViolation(Int32 iUpdatedUserID, psLicenseState iLicenseStateBeforeOperation, psLicenseState iLicenseStateAfterOperation, Boolean iThrowExceptionIfUsersExceedLicense)
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psUserObj.addNew(Int32 iUserID, IpsDataTable iUserRec, Boolean iThrowExceptionIfUsersExceedLicense)
  at ProSight.Portfolios.BusinessLogic.Scenarios.psUser.addNew(psDTRecordset iUserDS, Boolean iThrowExceptionIfUsersExceedLicense)

When the issue happens, it can be reproduced until OPPM services are restarted.




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