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Error 'Number of current users exceeds License' When Attempting to Add a User in OPPM (Doc ID 2721208.1)

Last updated on MARCH 16, 2021

Applies to:

Primavera Portfolio Management - Version 16.1.4.1 to 19.0 [Release 16.1 to 19.0]
Information in this document applies to any platform.

Symptoms

when attempting to add new OPPM user, the following error occurs in the prosight.log log file.

Could not add new user
USERID: ###
DEADLOCK DETECTED: False
ProSight.Portfolios.Infrastructure.Exceptions.psLicenseException: Illegal operation: Number of current users exceeds License
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psUserObj.checkLicenseCountViolation(Int32 iUpdatedUserID, psLicenseState iLicenseStateBeforeOperation, psLicenseState iLicenseStateAfterOperation, Boolean iThrowExceptionIfUsersExceedLicense)
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psUserObj.addNew(Int32 iUserID, IpsDataTable iUserRec, Boolean iThrowExceptionIfUsersExceedLicense)
  at ProSight.Portfolios.BusinessLogic.Scenarios.psUser.addNew(psDTRecordset iUserDS, Boolean iThrowExceptionIfUsersExceedLicense)

When the issue happens, it can be reproduced until OPPM services are restarted.

Changes

 

Cause

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