Unable To Bill Reactivated SAs
(Doc ID 2721213.1)
Last updated on JUNE 17, 2021
Applies to:Oracle Utilities Customer Care and Billing - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
When a bill segment of a reactivated Service Agreement (SA) is frozen, an error is raised with the following message:
This is a closing bill segment and the SA is no longer stopped or the end dates do not match. The bill segment needs to be regenerated.
Message number: 6, 13609 and 6, 12405
The issue can be reproduced at will with the following steps:
1. Select Account with Reactivated SA (note that this has a Primary-Sub SA Relationship).
2. Reactivated SAs were previously final billed, but their closing bill segments have been cancelled by a user.
3. Generate a bill for the account.
4. Closing bill segments are generated for the reactivated SAs.
5. Complete the Bill.
6. Error is raised.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document