Unable To Bill Reactivated SAs (Doc ID 2721213.1)

Last updated on JUNE 17, 2021

Applies to:

Symptoms

When a bill segment of a reactivated Service Agreement (SA) is frozen, an error is raised with the following message:

ERROR
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This is a closing bill segment and the SA is no longer stopped or the end dates do not match. The bill segment needs to be regenerated.

Message number:  6, 13609 and 6, 12405

STEPS
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The issue can be reproduced at will with the following steps:
1. Select Account with Reactivated SA (note that this has a Primary-Sub SA Relationship).
2. Reactivated SAs were previously final billed, but their closing bill segments have been cancelled by a user.
3. Generate a bill for the account.
4. Closing bill segments are generated for the reactivated SAs.
5. Complete the Bill.
6. Error is raised.

Changes

Cause

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