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Web Call Entry Shows Duplicate Records in Event History If Customer has Multiple Calls For an Outage (Doc ID 2721235.1)

Last updated on OCTOBER 19, 2020

Applies to:

Oracle Utilities Network Management System - Version to [Release 2.3 to 2.5]
Oracle Network Management for Utilities - DMS - Version to [Release 2.3 to 2.5]
Information in this document applies to any platform.


On : version, NMS Infrastructure

If a customer places multiple calls for a single event, or places calls for separate non-outage events and an outage event, and then those all get grouped together,
Web Call Entry's Event History for that customer is extremely confusing.
You get one-row-per-incident-per-event instead of just one-row-per-event.

There should be only a single entry for each customer

How To Repeat:

  1. Launch WCE on an OPAL demo system.
  2. For Account 2313303, place an All Out call.
  3. Save it.
  4. Again, for account 2313303, place an All Out, Cause: Pole Hit and Down call.
  5. Save it.
  6. Again, for account 2313303, place an All Out, Cause: Pole Hit and Down,
    Description: Pole Fire  call.
  7. Save it.
  8. Search for account 2313303.
  9. View the Call History.
  10. You'll see 3 calls.
    This is correct.
  11. View the Event History.
  12. Event History shows three identical rows for that event, which is rather misleading.




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