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Bulk Performance Issues While Triggering The Work Flow And Finalization Events. (Doc ID 2721754.1)

Last updated on OCTOBER 23, 2020

Applies to:

Oracle Health Insurance Claims Adjudication - Version and later
Information in this document applies to any platform.


After conducting a performance test of 18 L/Sec (9 L/S claims and 9 L/S Auth) and fired authorizations with priority flag set to true and claims without the priority flag, the client was experiencing performance issues.
During the test,10K lines claim, 5k line and two 2K lines claims were submitted.

The behavior where at some point of time many of the events(work flow event or finalization event) are fired at same time which in turn increases the load on other systems and eventually slows down both claims and authorizations.

Due to the scalability with this issue claims and auth concurrently are not able to process at high volumes.


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