My Oracle Support Banner

Unable to Get/Upload Files Where Loadbalancer URL Is Used to Access File Manager (Doc ID 2722734.1)

Last updated on MAY 19, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

Unable to Get/Upload files where File Manager is using Load balancer URL

When attempting to display File Manager Configuration URL through http://loadbalancer.xxxx.xxx/Filemgr/Configuration, get below error time to time

Error

504 Gateway Time-out

Steps

The issue can be reproduced at will with the following steps:
1. Login to Web Client
2. Download file. Gets error
3. Upload file. Gets error
 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.