My Oracle Support Banner

Cost Change by Location Task Freezes on the "Add Item" Window while Creating a Cost Change (Doc ID 2723006.1)

Last updated on OCTOBER 26, 2020

Applies to:

Oracle Retail Merchandising System - Version 16.0.3 and later
Information in this document applies to any platform.


While creating cost change, the RMS screen freezes on a step where items were added for cost change. At this step, even after clicking on any button, ex. Cancel doesn't make any difference, and the respective buttons are getting disabled.

Steps to Reproduce

1. Login to RMS.
2. Go to tasks> Create cost change by location.
3. Enter the Cost Change, Reason, and Effective date details as seen below and click on Add(+) button underneath Items to add item details.
4. Enter the Item and supplier-related details as seen below and click on OK. The screen is getting stuck here and not allowing us to proceed.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.