Users Cannot Update Customer Order No Information In ReSA (Doc ID 2724094.1)

Last updated on NOVEMBER 04, 2020

Applies to:

Symptoms

Users are unable to update customer order information on ReSA application screen.

Steps to Reproduce:

1. In ReSA, click on Operations -> Manage Transaction.
2. Input a ReSa Tran No, select a transaction (no Revision), then click on Edit.
3. In screen Transaction Maintenance, select an item, then click on Edit.
4. Check that the column Customer Order No. does not have any information.
5. In screen Transaction Maintenance – Edit item, open Customer Order Attributes tab.
6. Enter information in Customer Order No field and click on OK, to save/update the information.
7. The screen will refresh with the changes made.
8. To Verify the changes, navigate to Transaction Maintenance screen, the Customer Order No. information entered in previous steps is not displayed in the Customer Order No. column on the items tab.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.