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User Monitor Email To Users Function Is Not Working (Doc ID 2724158.1)

Last updated on OCTOBER 28, 2020

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

User Monitor Email to users function is not working.

User Monitor's Email to Active users, Logged in users or other users are not receiving notifications.

Email has been sent to users via Java client -> admin -> user setting -> user
monitor ->Email to Active users, Logged in users & other; none of these users work.

Though the java client shows a message that email has been successfully sent,
the users are not getting any mail.

FYI :Notifications setting is enabled

All other Notifications do email to users.

Below settings are already in place:
References tab, System Preferences section, Preferred Client setting; is set.
Receive Email Notifications should be set to Yes.

The issue can be reproduced at will with the following steps:
1. Login to Java Client as admin
2. click on Admin Tab > User Setting > User Monitor
3. Email to Active Users
4. Users are not getting the email
 

Error

See the following error:
[20 Mar 2020 02:54:10, EDT] [ERROR] [ Unsent Valid addresses: "XXXX, Test
(test)" <xxxx.xxxx@xxxx.com>,  Actual Exception : 553 5.5.4
<NONE>... Domain name required for sender address NONE
]
[20 Mar 2020 02:54:10, EDT] [ERROR] [ <Email Notification Subsystem>
Exception while sending email. Reason : Email send failed. Email details :
Subject: <Agile System Notification>
Recipients: ["XXXX, Test (test)"<xxxx.xxxx@xxxx.com>]
Unsent Valid addresses: "XXXX, Test (test)" <xxxx.xxxx@xxxx.com>,  Actual
Exception : 553 5.5.4 <NONE>... Domain name required for sender address NONE

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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