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Error Viewing IWS Log Tab For Log Entries With Characteristics (Doc ID 2725214.1)

Last updated on SEPTEMBER 19, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Oracle Utilities Framework - Version 4.3.0.2.0 to 4.4.0.2.0 [Release 4.3 to 4.4]
Information in this document applies to any platform.

Symptoms

IWS- Inbound Web Service
CCB- Oracle Utilities Customer Care and Billing

On : 2.5.0.2.0 version


Error viewing IWS Log Tab for log entries with characteristics

ERROR
-----------------------
Server has encountered an error.... from CCB pop-up window

Details in log shows -

com.splwg.shared.common.LoggedException: Failed READ due to EJBException
... ..
Caused by: javax.ejb.EJBException: EJB Exception: ; nested exception is:
java.lang.StackOverflowError
at weblogic.ejb.container.internal.RemoteBusinessIntfProxy.unwrapRemoteException(RemoteBusinessIntfProxy.java:119)...
... 33 more
Caused by: java.rmi.RemoteException: EJB Exception: ; nested exception is:
java.lang.StackOverflowError
Caused by: java.lang.StackOverflowError


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open one IWS which has a characteristic linked to it
2. Click the "log" tab, error shows up.

Cause

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In this Document
Symptoms
Cause
Solution
References


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