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Error When Adding A Message To The Case Log. (Doc ID 2725601.1)

Last updated on SEPTEMBER 26, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version to [Release 2.6]
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

BPA - Business Process Assistant.

Error when adding a message to the case log.

The problem occurs when we want to add a message to the case log that contains Polish characters. This may be due to the lack of support for characters larger than 1 byte. Customer gets below error:

ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (AbstractProgram) Exception encountered in executing StringField (
  chars={C I P Q A C L P }
  interpreted =CIPQACLP
  java.lang.StringIndexOutOfBoundsException: String index out of range: 2004
  at java.lang.String.substring( ~[?:1.8.0_131]
  at com.splwg.ccb.domain.todo.service.ProgramCIPQACLP_Impl.performExit_OA000_READ_READ( ~[spl-ccb-]
  at com.splwg.ccb.domain.todo.service.ProgramCIPQACLP.perform_OA000_READ( ~[spl-ccb-]
  at com.splwg.ccb.domain.todo.service.ProgramCIPQACLP.perform_IA000_PERFORM_ACTION( ~[spl-ccb-]
  at com.splwg.ccb.domain.todo.service.ProgramCIPQACLP.perform_AA000_MAIN( ~[spl-ccb-]
  at com.splwg.ccb.domain.todo.service.ProgramCIPQACLP.invoke( [spl-ccb-]

The issue can be reproduced at will with the following steps:

1. Create a BPA Script
2. In the Edit Date field, add the script
3. Change the Case ID to your case ID
4. Run the script.



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