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Error When Adding A Message To The Case Log. (Doc ID 2725601.1)

Last updated on NOVEMBER 03, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

BPA - Business Process Assistant.



Error when adding a message to the case log.

The problem occurs when we want to add a message to the case log that contains Polish characters. This may be due to the lack of support for characters larger than 1 byte. Customer gets below error:

ERROR
-----------------------
ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (AbstractProgram) Exception encountered in executing StringField (
  name=ProgramName
  value=StringFieldValue(value=CIPQACLP
  chars={C I P Q A C L P }
  interpreted =CIPQACLP
  )
  )
  java.lang.StringIndexOutOfBoundsException: String index out of range: 2004
  at java.lang.String.substring(String.java:1963) ~[?:1.8.0_131]
  at com.splwg.ccb.domain.todo.service.ProgramCIPQACLP_Impl.performExit_OA000_READ_READ(ProgramCIPQACLP_Impl.java:616) ~[spl-ccb-2.6.0.1.0.jar:?]
  at com.splwg.ccb.domain.todo.service.ProgramCIPQACLP.perform_OA000_READ(ProgramCIPQACLP.java:508) ~[spl-ccb-2.6.0.1.0.jar:?]
  at com.splwg.ccb.domain.todo.service.ProgramCIPQACLP.perform_IA000_PERFORM_ACTION(ProgramCIPQACLP.java:411) ~[spl-ccb-2.6.0.1.0.jar:?]
  at com.splwg.ccb.domain.todo.service.ProgramCIPQACLP.perform_AA000_MAIN(ProgramCIPQACLP.java:272) ~[spl-ccb-2.6.0.1.0.jar:?]
  at com.splwg.ccb.domain.todo.service.ProgramCIPQACLP.invoke(ProgramCIPQACLP.java:230) [spl-ccb-2.6.0.1.0.jar:?]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create a BPA Script
2. In the Edit Date field, add the script
3. Change the Case ID to your case ID
4. Run the script.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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