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Unresponsive UI Under "PRICING/COMMITMENTS" Section While Creating A New Deal (Doc ID 2726211.1)

Last updated on NOVEMBER 05, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Unresponsive UI under "Pricing/Commitments" section while creating a new Deal

Steps:
1. Create a new Deal for a customer under Deal Dashboard
2. On the "Pricing/Commitments" section, map a Price List to this Deal
3. On "Pricing/Commitments" section under Deal Information, click on Edit icon under Pricing to add new pricing to the Deal

Actual Results:
Unresponsive Page for a long time. And then Gateway timeout error is thrown followed by redirecting to the Home Page "Customer 360 View"

Expected Result:
Price Items under the Price List mapped to the Deal should display and their existing pricing should also display for editing.



Cause

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In this Document
Symptoms
Cause
Solution
References


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