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Reports Not Transmitting To Licensing Mailbox (Doc ID 2726552.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.2.1 and later
Information in this document applies to any platform.

Symptoms

Report transmission is not happening in CIOMS in a timely manner.

There is delay of hours after generation and transmission.

1. From bulk reporting screen select a CIOMS report which is already generated and approved and then transmit it.
2. Go to Worklist > Bulk Transmit and see the status of report transmitted in step 1 shows as 'Pending'.
3. Check the Bulk Transmit Email AG service log and notice that the process is started but does not finish.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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