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Adjustment Upload To Do Action Issue (Doc ID 2726859.1)

Last updated on NOVEMBER 12, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.9.0.0.0, Adjustment Upload To Do Action Issue

ACTUAL BEHAVIOR
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There is an issue in the adjustment upload request that the user is not able to view the approve or reject button if the to do has been assigned to him for approval.
 
EXPECTED BEHAVIOR
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Approve and reject button should be displayed for User when To Do is assigned in his/her queue.

STEPS
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The issue can be reproduced at will with the following steps:
1. User logs in from the SYSUSER and upload the adjustment file.
2. Request is in a pending status and will be submitted for approval by SYSUSER
3. Request has been submitted for approval with Adjustment Upload Request Id
4. Now login with a User Account and search for this request from the adjustment upload request
5. Here the user is able to view the approve and reject button when user navigates to the request directly from the adjustment upload request UI and when the To Do is in the open status and not been assigned
6. Now navigate with same User Account to To Do summary UI
7. User can see that this to do is right now in the open status. As soon as user clicks on the to do message the to do gets assigned to the User in a being worked status and user does not able to view the approve and reject button anymore.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the To Do task assigned in queue.

Cause

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In this Document
Symptoms
Cause
Solution
References


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