"ScheduledBillingMethodChange" Activity - No Checkbox Showing On Clicking "OK" When It Is Expected
(Doc ID 2727204.1)
Last updated on DECEMBER 02, 2020
Applies to:
Oracle Insurance Policy Administration J2EE - Version 11.2.0.25 and laterInformation in this document applies to any platform.
Symptoms
On : 11.2.0.25 version, General
ACTUAL BEHAVIOR
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"ScheduledBillingMethodChange" activity - No checkbox showing on clicking "OK" when it is expected. Scheduled Billing Method Change to RCC (Recurring Credit Card) option in drop-down - correct Error is displayed 'CSR must acknowledge change required in Transfund', but NO Checkbox is displayed.
EXPECTED BEHAVIOR
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On clicking "OK", the OnSubmit code should show the hidden Check Box.
STEPS
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The issue can be reproduced at will with the following steps:
1. Add an activity (example Schedule Billing Method Change) on a policy
2. Activity has a hidden checkbox, which will show OnSubmit along with an error message
3. Click OK, the checkbox would not show (tested with SHOW/HIDE Action Type, either Action Type works with OnSubmit action type, per XML configuration documentation)
Sample Configuration:
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |