RDC Onsite Surround issues when 'JavaScript problems' are encountered. (Doc ID 2727987.1)

Last updated on NOVEMBER 16, 2020

Applies to:

Oracle Clinical Remote Data Capture Option - Version 5.2.0 and later
Information in this document applies to any platform.

Goal

The purpose of this document is to demonstrate the kind of issues that can surface when javascript required by the RDC Onsite application cannot be downloaded and executed on the client e.g.

RDC Surround:

Last Refresh is '08-20-2012 11:31:40' in top right corner of RDC Onsite (i.e. a 2012 default value date)
'Logout, Preferences, Change Password, Help' menu options are not visible
it is not possible to interact with the surround i.e. nothing happens when clicking on menu options etc

e.g.

RDC Login:

After entering username/password and clicking the [Login] button then nothing happens.

Solution

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In this Document

Goal

Solution

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RDC Onsite Surround issues when 'JavaScript problems' are encountered. (Doc ID 2727987.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!