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ALERT: Premier Support End Date Approaching (Dec 2020) For Certain Oracle Retail Product Releases (Doc ID 2728010.1)

Last updated on DECEMBER 04, 2020

Applies to:

Oracle Retail Price Management - Version 14.0 and later
Oracle Retail Merchandising System - Version 14.0 and later
Oracle Retail Invoice Matching - Version 14.0 and later
Oracle Retail Advanced Inventory Planning - Version 15.0 and later
Oracle Retail Store Inventory Management - Version 14.0 and later
Information in this document applies to any platform.

Details

This document provides guidance to Retailers premier support end of life for release versions upto 15.0 and what is expected of Oracle after December  2020. Retail Enterprise products listed in the Lifetime Support Policy (LSP) are approaching premier support end of life on December 31st 2020 after which Sustaining Support will be available for as long as you license your Oracle products. For more details on what Retailers are entitled during the Sustaining Support phase, refer to the LSP.

  

Oracle Retail Releases

Product Suite Premier Support End Date Extended Support Available
Advanced Inventory Planning 15.0 Dec 2020 Dec 2023
Allocation 14.0 Dec 2020 Dec 2023
Assortment Planning 15.0 Dec 2020 Dec 2023
Category Management Planning & Optimization 15.0 Dec 2020 Dec 2023
Clearance Optimization Engine 14.x Dec 2020 Dec 2021
Customer Analytics 14.0 Dec 2020 Dec 2023
Demand Forecasting 15.0 Dec 2020 Dec 2023
EFTLink 15.0 Dec 2020 Not Available
Integration Bus 14.0 Dec 2020 Dec 2023
Invoice Matching 14.0 Dec 2020 Dec 2023
Item Planning 15.0 Dec 2020 Dec 2023
Macro Space Optimization 15.0 Dec 2020 Dec 2023
Merchandise Financial Planning 15.0 Dec 2020 Dec 2023
Merchandising Analytics 14.0 Dec 2020 Dec 2023
Merchandising System (RMS, ReSA, RTM) 14.0  Dec 2020 Dec 2023
Mobile Store Inventory Management 14.0  Dec 2020  Dec 2023
Predictive Application Server 15.0  Dec 2020  Dec 2023
Predictive Application Server Allocation and Replenishment 15.0 Dec 2020 Dec 2023
Price Management 14.0 Dec 2020 Dec 2023
Regular Price Optimization 15.0 Dec 2020 Dec 2023
Replenishment Optimization 15.0 Dec 2020 Dec 2023
Size Profile Optimization 15.0 Dec 2020 Dec 2023
Store Inventory Management 14.0 Dec 2020 Dec 2023
Warehouse Management System 14.0 Dec 2020 Dec 2023
Xstore Point of Service 15.0 Dec 2020 Not Available
Xstore Office 15.0 Dec 2020 Not Available

Actions

Expectations:

Customers are advised to plan for an upgrade to the latest release available for the product (s) in order to take advantage of Premier Support. In an event that you are unable to upgrade before December 2020 and the product has extended support available, you can purchase extend support for an additional three years (if available). Please note that unless extended support is purchased, Retailers are NOT entitled to new product bug fixes that may be desired.

References:

For most up-to-date information on The Oracle Retail Lifetime Support policy, see the Oracle Lifetime Support at the following locations:

Oracle Lifetime Support Policy

Contacts

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In this Document
Details
 Oracle Retail Releases
Actions
 Expectations:
 References:
Contacts

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