ALERT: Premier Support End Date Approaching (Dec 2020) For Certain Oracle Retail Product Releases
(Doc ID 2728010.1)
Last updated on FEBRUARY 22, 2024
Applies to:
Oracle Retail Price Management - Version 14.0 and laterOracle Retail Merchandising System - Version 14.0 and later
Oracle Retail Invoice Matching - Version 14.0 and later
Oracle Retail Advanced Inventory Planning - Version 15.0 and later
Oracle Retail Store Inventory Management - Version 14.0 and later
Information in this document applies to any platform.
Details
This document provides guidance to Retailers premier support end of life for release versions upto 15.0 and what is expected of Oracle after December 2020. Retail Enterprise products listed in the Lifetime Support Policy (LSP) are approaching premier support end of life on December 31st 2020 after which Sustaining Support will be available for as long as you license your Oracle products. For more details on what Retailers are entitled during the Sustaining Support phase, refer to the LSP.
Oracle Retail Releases
| Product Suite | Premier Support End Date | Extended Support Available |
| Advanced Inventory Planning 15.0 | Dec 2020 | Dec 2023 |
| Allocation 14.0 | Dec 2020 | Dec 2023 |
| Assortment Planning 15.0 | Dec 2020 | Dec 2023 |
| Category Management Planning & Optimization 15.0 | Dec 2020 | Dec 2023 |
| Clearance Optimization Engine 14.x | Dec 2020 | Dec 2021 |
| Customer Analytics 14.0 | Dec 2020 | Dec 2023 |
| Demand Forecasting 15.0 | Dec 2020 | Dec 2023 |
| EFTLink 15.0 | Dec 2020 | Not Available |
| Integration Bus 14.0 | Dec 2020 | Dec 2023 |
| Invoice Matching 14.0 | Dec 2020 | Dec 2023 |
| Item Planning 15.0 | Dec 2020 | Dec 2023 |
| Macro Space Optimization 15.0 | Dec 2020 | Dec 2023 |
| Merchandise Financial Planning 15.0 | Dec 2020 | Dec 2023 |
| Merchandising Analytics 14.0 | Dec 2020 | Dec 2023 |
| Merchandising System (RMS, ReSA, RTM) 14.0 | Dec 2020 | Dec 2023 |
| Mobile Store Inventory Management 14.0 | Dec 2020 | Dec 2023 |
| Predictive Application Server 15.0 | Dec 2020 | Dec 2023 |
| Predictive Application Server Allocation and Replenishment 15.0 | Dec 2020 | Dec 2023 |
| Price Management 14.0 | Dec 2020 | Dec 2023 |
| Regular Price Optimization 15.0 | Dec 2020 | Dec 2023 |
| Replenishment Optimization 15.0 | Dec 2020 | Dec 2023 |
| Size Profile Optimization 15.0 | Dec 2020 | Dec 2023 |
| Store Inventory Management 14.0 | Dec 2020 | Dec 2023 |
| Warehouse Management System 14.0 | Dec 2020 | Dec 2023 |
| Xstore Point of Service 15.0 | Dec 2020 | Not Available |
| Xstore Office 15.0 | Dec 2020 | Not Available |
Actions
Expectations:
Customers are advised to plan for an upgrade to the latest release available for the product (s) in order to take advantage of Premier Support. In an event that you are unable to upgrade before December 2020 and the product has extended support available, you can purchase extend support for an additional three years (if available). Please note that unless extended support is purchased, Retailers are NOT entitled to new product bug fixes that may be desired.
References:
For most up-to-date information on The Oracle Retail Lifetime Support policy, see the Oracle Lifetime Support at the following locations:
Oracle Lifetime Support Policy
Contacts
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In this Document
| Details |
| Oracle Retail Releases |
| Actions |
| Expectations: |
| References: |
| Contacts |