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Billing Care: Search Option In Newsfeed (Doc ID 2728250.1)

Last updated on NOVEMBER 13, 2020

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Goal

On : 12.0.0.3.0 version, Customer Care

Customer has bills and payments across bill units for account displayed in Customer Center where in one can search for specific details. In Billing Care, this is catered by Newsfeed functionality, but did not find a search option because of which if an agent wants to search for a bill across and bill units it becomes cumbersome.
 

Solution

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In this Document
Goal
Solution
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