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ECM: Adding A Customer As An Entity From Customer Tab->Add. Employee Is Not Getting Added (Doc ID 2728366.1)

Last updated on NOVEMBER 17, 2020

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

ECM: Adding an Customer as an Entity from customer tab->Add. Employee is not getting added.

Simulation Steps:

---------------------

Added customer to a case->Accounts related to that customer are added in

account tab-> But the Employee records are not added in employee tab.

Here is the query to fetch the customer who has employee mapped to it.

select * from fcc_cust_Acct where acct_intrl_id in (select acct_intrl_id from  fcc_emp_acct where emp_intrl_id in (select emp_intrl_id from fcc_emp)) ;

Changes

  

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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