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The OAuth2 Setup Was Done For The Policies Module, An Error Is Received When Requesting A New Token (Doc ID 2728479.1)

Last updated on NOVEMBER 18, 2020

Applies to:

Oracle Health Insurance Enterprise Policy Administration - Version 3.18.3.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 3.18.3.0.0 version, Integration Points

The OAuth2 setup was done for the policies module, An error is received when requesting a new token

The section in the Integration guide to setup and configure OAuth2 was followed - 2.9.6 OAuth2 support for lightweight UI clients
When attempting to request a new token via the new token IP an internal server error is received.


ERROR
-----------------------
Answer: {
  "o:errorDetails": [
  {
  "o:errorCode": "GEN-PROC-ERR",
  "title": "GEN-PROC-ERR: An error occurred in processing the request; for more information about the error search the logging for occurrences of "255"",
  "o:errorPath": "$"
  }
  ]
}


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Using the 3.18.3 Policies integration guide - 2.9.6 OAuth2 support for lightweight UI clients
Error occurs on step - 6.2 Retrieve the access token using the below endpoint

Cause

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In this Document
Symptoms
Cause
Solution
References


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