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No Crew With Closed Shift Is Displaying On The Map Or Able To Route Replay (Doc ID 2729094.1)

Last updated on NOVEMBER 23, 2020

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.1.0 and later
Information in this document applies to any platform.

Symptoms

Several crews get their routes closed after the scheduler schedules for that crew. The crews that have their shifts closed are sending GPS and their GPS is seen in the M1_GPS_DATA table.

The crew does not show on the map nor does the crew show the route followed.

ERROR
--------------------
No location found for crew <Crew Id> of shift <Shift Id>.
The shift may not have started yet or may have finished.
If you need support please supply the following info to system support:
Message number:  11503, 12501

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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