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M1-ALMTR Fails With Unique Constraint (MWM_ADMIN.SYS_C00484259) Violated (Doc ID 2729261.1)

Last updated on NOVEMBER 24, 2020

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.1.0 to 2.3.0.3.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

M1-ALMTR is causing issues. The customer has 2 alerts that are preventing users from completing 2 FAs. This is caused by 2 Unacknowledged Emergencies that cannot be cleared either through the alert query, or trying to change the activity.  The batch log shows the following errors:

Cause

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