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Logon To Hybrid Sometimes Causes Spinning Error (Doc ID 2729504.1)

Last updated on NOVEMBER 24, 2020

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.1.0 and later
Information in this document applies to any platform.

Symptoms

Logon to hybrid sometimes causes spinning error.

Testing <CREW>  was logged in and lost network connection. The crew regained network connection attempted to use the map and received no network connectivity.

Crew shutdown the application and retired to log on. Now the crew gets the spinning circle for a few seconds and nothing happens.

The logs show:
[[ACTIVE] ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (ws.rest.MobileRESTService) privateExecute of DeviceRegistrationServlet
[[ACTIVE] ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (mcp.runtime.NetworkPageMaintanence) Connection org.hibernate.engine.jdbc.internal.proxy.ConnectionProxyHandler@73555f11[valid=true] being set
[[ACTIVE] ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (mcp.runtime.RuntimeDBHandler) getDeviceMDTID with MDT TAG: <Mdt Tag> Client Platform: M1RS
[[ACTIVE] ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (mcp.runtime.RuntimeDBHandler) updateDeviceRegistrationDetails with MDT TAG: <Mdt Tag>

To resolve the issue, the dispatcher tried forcing the crew out, which did not help.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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