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Primary VWS Crashes On Start-up And Unable To Process Sync Files (Doc ID 2729659.1)

Last updated on AUGUST 12, 2022

Applies to:

Oracle Communications Network Charging and Control - Version and later
Information in this document applies to any platform.


On Oracle Communications Network Charging and Control (NCC) version,

It is observed that the Primary Voucher and Wallet Server (VWS) crashes on start-up with the below Error and unable to process sync files.


Here due to some unchecked DEBUG output, the primary VWS on the platform became full. This caused the node to stop handling traffic, and it switched onto the secondary node for a time. Once this was noticed, the problem was corrected, disk space cleared and the SLEE was restarted. However, some instances of beVWARS did not correctly recover, and the beServer is still waiting for this before letting clients in. As it stands, the primary VWS is completely inactive and the secondary is taking all traffic.




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