My Oracle Support Banner

Backoffice and Returns Management Application Fail to Startup After Oct 2020 WebLogic CPU Upgrade (Doc ID 2731097.1)

Last updated on DECEMBER 10, 2020

Applies to:

Oracle Retail Back Office - Version 13.4 and later
Oracle Retail Returns Management - Version 13.3 and later
Oracle Retail Central Office - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to start up the Backoffice/Returns Management applications after a Weblogic Oct 2020 CPU update, the following error occurs.

ERROR
-----------------------

2020-11-05 03:28:53,621 ERROR [org.apache.struts.action.ActionServlet] Unable to initialize Struts ActionServlet due to an unexpected exception or error thrown, so marking the servlet as unavailable. Most likely, this is due to an incorrect or missing library dependency.
java.lang.NullPointerException
at com.sun.org.apache.xerces.internal.impl.dtd.XMLDTDProcessor.attributeDecl(XMLDTDProcessor.java:915)
at com.sun.org.apache.xerces.internal.impl.XMLDTDScannerImpl.scanAttlistDecl(XMLDTDScannerImpl.java:1231)
at com.sun.org.apache.xerces.internal.impl.XMLDTDScannerImpl.scanDecls(XMLDTDScannerImpl.java:1988)
at com.sun.org.apache.xerces.internal.impl.XMLDTDScannerImpl.scanDTDExternalSubset(XMLDTDScannerImpl.java:305)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$DTDDriver.dispatch(XMLDocumentScannerImpl.java:1177)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$DTDDriver.next(XMLDocumentScannerImpl.java:1050)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$PrologDriver.next(XMLDocumentScannerImpl.java:938)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:606)
at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.next(XMLNSDocumentScannerImpl.java:117)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:510)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:848)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:777)
at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:141)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1213)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:648)
at weblogic.xml.jaxp.WebLogicXMLReader.parse(WebLogicXMLReader.java:133)
at weblogic.xml.jaxp.RegistryXMLReader.parse(RegistryXMLReader.java:173)
at org.apache.commons.digester.Digester.parse(Digester.java:1827)
at org.apache.struts.action.ActionServlet.parseModuleConfigFile(ActionServlet.java:740)
at org.apache.struts.action.ActionServlet.initModuleConfig(ActionServlet.java:689)
at org.apache.struts.action.ActionServlet.init(ActionServlet.java:356)
at javax.servlet.GenericServlet.init(GenericServlet.java:241)
at weblogic.servlet.internal.StubSecurityHelper$ServletInitAction.run(StubSecurityHelper.java:283)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.StubSecurityHelper.createServlet(StubSecurityHelper.java:64)
at weblogic.servlet.internal.StubLifecycleHelper.createOneInstance(StubLifecycleHelper.java:58)
at weblogic.servlet.internal.StubLifecycleHelper.(StubLifecycleHelper.java:48)
at weblogic.servlet.internal.ServletStubImpl.prepareServlet(ServletStubImpl.java:539)
at weblogic.servlet.internal.WebAppServletContext.preloadServlet(WebAppServletContext.java:1984)
at weblogic.servlet.internal.WebAppServletContext.loadServletsOnStartup(WebAppServletContext.java:1958)
at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAppServletContext.java:1877)
at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletContext.java:3173)
at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.java:1529)
at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:488)
at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:425)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:119)
at weblogic.application.internal.flow.ScopedModuleDriver.start(ScopedModuleDriver.java:200)
at weblogic.application.internal.flow.ModuleListenerInvoker.start(ModuleListenerInvoker.java:247)
at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:425)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:119)
at weblogic.application.internal.flow.StartModulesFlow.activate(StartModulesFlow.java:27)
at weblogic.application.internal.BaseDeployment$2.next(BaseDeployment.java:671)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
at weblogic.application.internal.BaseDeployment.activate(BaseDeployment.java:212)
at weblogic.application.internal.EarDeployment.activate(EarDeployment.java:59)
at weblogic.application.internal.DeploymentStateChecker.activate(DeploymentStateChecker.java:161)
at weblogic.deploy.internal.targetserver.AppContainerInvoker.activate(AppContainerInvoker.java:80)
at weblogic.deploy.internal.targetserver.BasicDeployment.activate(BasicDeployment.java:187)
at weblogic.deploy.internal.targetserver.BasicDeployment.activateFromServerLifecycle(BasicDeployment.java:379)
at weblogic.management.deploy.internal.DeploymentAdapter$1.doActivate(DeploymentAdapter.java:51)
at weblogic.management.deploy.internal.DeploymentAdapter.activate(DeploymentAdapter.java:200)
at weblogic.management.deploy.internal.AppTransition$2.transitionApp(AppTransition.java:30)
at weblogic.management.deploy.internal.ConfiguredDeployments.transitionApps(ConfiguredDeployments.java:240)
at weblogic.management.deploy.internal.ConfiguredDeployments.activate(ConfiguredDeployments.java:169)
at weblogic.management.deploy.internal.ConfiguredDeployments.deploy(ConfiguredDeployments.java:123)
at weblogic.management.deploy.internal.DeploymentServerService.resume(DeploymentServerService.java:180)
at weblogic.management.deploy.internal.DeploymentServerService.start(DeploymentServerService.java:96)
at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:263)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)


Steps to Reproduce:

Apply WLS PATCH SET UPDATE 10.3.6.0.201020

1. Start the BO domain
2. Launch the BO URL


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.