P6 Mobile SSO On Android Gets "Unfortunately P6 Has Stopped" Error After Valid Authentication (Doc ID 2731118.1)

Last updated on JANUARY 26, 2021

Applies to:

Symptoms

Using release 20.11 of the P6 Mobile App in an Android:

• When using SSO (single sign-on) with SAML and attempting to log into the mobile app (with https), the user successfully authenticates against the IdP, and then get error "Unfortunately P6 has stopped".
• Release 20.11 on an Iphone successfully connects and is functional.

Steps to Re-produce

1. Use mobile app on Android
2. Select SSO
3. Enter URL (https)
4. On login page for the identity provider, enter username and password.
5. Message "Unfortunately, P6 has stopped."

Cause

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