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Unable To Delete A Phone Number Without First Saving A New Primary For Contact Routing (Doc ID 2732301.1)

Last updated on NOVEMBER 27, 2020

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.6.0.1.0 version, Framework

Unable to delete a phone number without first Saving a new Primary for Contact Routing

Expected results: To be able to delete phone number from Person Main page.
Actual results: Received an error message

For example, Person with an Email (checked as Primary) and two Phones, a Home Phone (checked as Primary) and a Cell Phone (not checked). The customer calls in and says they are disconnecting their land line and want their Cell Phone to be Primary. if user checks the Cell Phone as Primary, user has to hit Save before they can delete the Home Phone. It seems that the order of operations is wrong, where the product is trying to delete the Home Phone (which it thinks is Primary), before it switches the Primary to the Cell Phone. That then puts the burden on the user to know they need to save the Primary switch separately before they delete the Home Phone. Also, the error message directly contradicts what the user is seeing on the screen.

Client is requesting an investigation of the error, as the system will not allow a user to change the Primary Contact Routing and delete a previously Primary Person Contact in the same step. This may cause confusion for users when trying to service customers contact preference requests.


ERROR
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"at least one active person contact must be set as primary contact"

STEPS
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The issue can be reproduced at will with the following steps:
1. Set Cell Phone as primary
2. Delete Home Phone
3. Error is raised.
"at least one active person contact must be set as primary contact"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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