CASE ID IS NOT POPULATED WHEN USER NAVIGATES TO CASE FROM ACTIVITY LOG DETAILS
(Doc ID 2732306.1)
Last updated on SEPTEMBER 30, 2022
Applies to:Oracle Utilities Customer to Meter Base - Version 126.96.36.199.0 and later
Oracle Utilities Meter Data Management - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 2.3]
Information in this document applies to any platform.
On :C2M 220.127.116.11.0 version, Customer Care and Billing
Case ID is not populated when user navigates to case from Activity log details
We have added Log entries on Activity Log screen for Case Creation.
While clicking on the case hyperlink in Activity Log Tab, we noticed that Case Search Page is displayed but it is not populated with Case Id.
Hence user is not able to navigate to the Case that is linked via Activity Log.
While clicking on the case hyperlink in Activity Log Tab, it navigates to Case Id.
The issue can be reproduced at will with the following steps:
1. Navigate to Activity Screen.
2. Click on Log Tab
3. Click on the Case Link on the Log Tab
4. Case Id is not populated and user is not navigated to the required case portal
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