Adjustment Characteristic Issue (Doc ID 2733035.1)

Last updated on DECEMBER 04, 2020

Applies to:

Symptoms

On RMB v2.6.0.0.0, Adjustment Characteristic issue.

As per framework exception, the allowed number of characteristic for adjustment is 30.
However, we are able to save the adjustment with more than 30 chars through UI.
While rejecting the adjustment as part of adjustment's approval profile, we are getting error message pertinent to max allowed characteristic for adjustment.

ERROR
-----------------------
ERROR (web.dataservlet.XMLBasedServlet) Unexpected exception.
com.splwg.shared.common.LoggedException: Cannot process 69 rows in list ADJ_CHAR with max size 30

STEPS
------------------
1. Create a Person and Account setup, Add a contract to it and Activate it
2. From Context menu go to Add Adjustment
3. Add details for adjustment like adjustment Amount and adjustment Type
4. In the characteristics tab, add more than 30 characteristics
5. Click on Generate then
6. Submit the approval
7. Login with another user to Approve/Reject the transaction
8. Click on Reject

It gives System Error mentioned above.
We expect Adjustment Record which showed in Pending Approval gets deleted after the Reject button is clicked on.

BUSINESS IMPACT
-----------------------------
It is a critical event with high financial impact as it is impacting Production. So it needs a resolution asap.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.