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Go To MDM Links Are Not Working In Google Chrome And Edge Chrome (Doc ID 2733539.1)

Last updated on DECEMBER 15, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing

MDM - Oracle Utilities Meter Data Management

SP - Service Point

UI - User Interface

On : 2.7.0.3.0 version, ENV - Environment

Go To MDM links are not working in Google Chrome and Edge Chrome

Use any context menu that has a "Go To MDM" link.

In the following UI Maps:

C1-MDM2Link360Sa
C1-MDM2LinkApp
C1-MDM2LinkDevice
C1-MDM2LinkFa
C1-MDM2LinkMeter
C1-MDM2LinkPerson
C1-MDM2LinkSa
C1-MDM2LinkSp
C1-MDM2LinkUsage

The code below is not working or setting the script value when using chrome.



     
  



ERROR
-----------------------
Error "Field Invalid" "11001,102"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to SP Page and load any SP then use “Go To MDM” (Note: This is working in Microsoft Edge but not in Google Chrome)
SP in CCB - check the SP ID
SP in MDM - Check the external SP ID is matching above's CCB SP ID
2. Using Google Chrome
3. Perform the same step 1, Error was raised when trying to load the SP in MDM (Note: This is working in Microsoft Edge browser)
Error "Field Invalid" "11001,102"

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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