'Unexpected Exception Occured' Message on POS When Promotional Item Scanned
(Doc ID 2733998.1)
Last updated on DECEMBER 17, 2020
Applies to:
Oracle Retail Point-of-Service - Version 14.1 and laterInformation in this document applies to any platform.
Symptoms
When attempting to scan items that are active on a BuyGet promotion on the Sell Item screen in ORPOS, the following error occurs.
ERROR
-----------------------
On the UI: Unexpected Exception Occurred.
In the orpos.log:
ERROR 2020-11-27 12:36:09,846 59676 (StaticCacheThread-5:oracle.retail.stores.foundation.tour.service.BusDriver):
[oracle.retail.stores.foundation.tour.service.BusDriver.handleThrowable(BusDriver.java:462)]
BusDriver is in the garage.
java.lang.ArithmeticException: / by zero
at oracle.retail.stores.domain.discount.SourceCriteria.altQuantitySatisfied(SourceCriteria.java:527)
at oracle.retail.stores.domain.discount.SourceCriteria.evaluateQuantities(SourceCriteria.java:415)
at oracle.retail.stores.domain.discount.SourceCriteria.evaluateQuantities(SourceCriteria.java:322)
at oracle.retail.stores.domain.discount.SourceCriteria.evaluateQuantities(SourceCriteria.java:1063)
at oracle.retail.stores.domain.discount.SourceCriteria.evaluate(SourceCriteria.java:182)
at oracle.retail.stores.domain.discount.SourceCriteria.evaluate(SourceCriteria.java:159)
at oracle.retail.stores.domain.discount.AdvancedPricingRule.sourcesSatisfied(AdvancedPricingRule.java:510)
at oracle.retail.stores.domain.discount.AdvancedPricingRule.evaluateSourceAndTargets(AdvancedPricingRule.java:2039)
at oracle.retail.stores.domain.discount.AdvancedPricingRule.generateBestDealGroups(AdvancedPricingRule.java:404)
at oracle.retail.stores.domain.discount.AdvancedPricingRule.generateBestDealGroups(AdvancedPricingRule.java:381)
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |