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Mailing Address Is Not Shown On Contact Info Zone On Person - Customer 360 (Doc ID 2735954.1)

Last updated on DECEMBER 11, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.9.0.0.0 version

ACTUAL BEHAVIOR
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Mailing Address is not shown on Contact Info zone on Person - Customer 360

Contact Info zone on the Person - Customer 360 page is limited to MAIN address types.
Note that if there is a MAIN address type, but it does not have the highest-effective date, it's also not shown in the zone.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Submit an inbound message where person has 2 addresses. The effective date of MAIN address is earlier than the effective date of the second address.
2.Check the Person on Customer 360 Page
Address doesn’t appear on the Contact Information zone.

Cause

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In this Document
Symptoms
Cause
Solution
References


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