Users Are Unable to Complete the Transaction When a Non Ranged Item is Scanned During Item Basket Creation (Doc ID 2736694.1)

Last updated on AUGUST 16, 2022

Applies to:

Oracle Retail Store Inventory Management - Version 15.0.1 and later
Information in this document applies to any platform.

In SIM Handheld(HH), Users are unable to proceed further when user scan a non ranged item.

Error: "Item is not ranged and cannot be added"

Steps To Recreate:

Login to SIM HH.
Navigate to Item Basket > Create Item Basket > Enter Alternate ID.
Select item Basket Type as Item Basket.
Scan a Ranged Items (Don’t click enter on HH device).
Scan non ranged item after a ranged item: System throws an error message and when user click on OK the cursor goes back to main screen without saving any data.

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In this Document

Symptoms

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