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Error: "The AutoVue client did not start successfully. Please ensure that the server is running and the generated JNLP is launched. You can contact the system administrator for extending the delay required before assuming AutoVue startup failure." (Doc ID 2737149.1)

Last updated on JUNE 22, 2022

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 21.0.1 and later
Information in this document applies to any platform.

Symptoms

Fails to launch AutoVue for Agile with below error:

The AutoVue client did not start successfully. Please ensure that the server is running and the generated JNLP is launched. You can contact the system administrator for extending the delay required before assuming AutoVue startup failure.

Steps:

  1. Install AutoVue for Agile
  2. Attempt to view an attachment file from AutoVue
  3. Shows error

Cause

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In this Document
Symptoms
Cause
Solution
 The delay in the start up of AutoVue client is too short
 The AutoVue server is not started
 File Manager is not running
 The VueServlet URL is not working
 SSL configuration when using AutoVue 21.0.1
 Java JRE issue on the client machine
 
Browser issue on the client machine
 AutoVue JAR files are missing on the File Manager
 User is not launching the AutoVue client (JNLP file)
 
Agile cluster, cookie persistence mechanism
References

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