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Non Appointment Reserve Capacity Returns Appointments (Doc ID 2737260.1)

Last updated on DECEMBER 16, 2020

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.3.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Reserve capacity was changed to 100% reserve capacity for Non Appointments. This should not return available appointments for that shift. An appointment call was made and it returned available appointments. The activity was received in MWM with the appointment and scheduled to the selected shift.

EXPECTED BEHAVIOR
---------------
This was not the expected response. With this reserve capacity, no appointments should have been returned.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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